No new Emergency Rental Assistance Program applications, starting Nov. 11
The Emergency Rental Assistance Program (ERAP) no longer accepts new applications for rental or utility assistance and new letters of intent (LOI), starting Nov. 11. The changes only impact individuals who have not previously received ERAP. Additionally, if an applicant has a change in residence after Nov. 10, the applicant will no longer be eligible for ERAP assistance, because this is considered a new application.
Those that have applied for assistance prior to Nov. 10 will be able to apply for an extension if needed. Extensions are not considered a new application. If an applicant has applied for and received a LOI prior to Nov. 10, the LOI is valid 90 days from the time it was issued OR as long as funding is available.
How to contact ERAP
For households/renters, please contact the call center first for questions about ERAP before using the email email@example.com. Call center hours are 9 a.m. – 6 p.m. Monday through Friday. The toll-free phone number is 1-877-996-3727 (1-877-WYO-ERAP).
Landlords please use the email firstname.lastname@example.org. Please utilize this email to bring forward any questions or concerns with specific cases you are participating in. If applicable, to include the tenant and/or landlord case number(s) in your email.
All correspondence will come from NoReplyWYOERAP@wyo.gov. This email should never be replied to as it is an automated system. It is important for landlords, and tenants, to add this email to your contact list to avoid missing important emails. If you are not seeing anticipated emails in your inbox, make sure you check your spam folder.
If you directly email the Wyoming Department of Family Services, then there may be a delay in our response time.
About the Program
- LENGTH OF CASE REVIEW: ERAP has experienced an increased volume of applications submitted, which has extended the length of time it takes for applications to be approved to up to 40 business days.
- TIMELINE: Please keep in mind that ERAP is a temporary federally funded relief program. Even though households may be eligible for assistance, we cannot promise funding will be available in the future. Do not wait to apply. We anticipate running out of federal funds by early spring.
- ELIGIBILITY: ERAP stopped accepting new applications and letters of intent (LOI) on Nov. 10, 2022. The program will continue to fund extension requests for enrolled and eligible households as long as funding is available. The Wyoming Department of Family Services recently held two virtual town hall meetings to address the changes. Watch the town hall recording.
- LOCAL ASSISTANCE: There are organizations set up ready to help eligible households get the assistance they deserve. (Download an updated list)
- CALL CENTER: For ERAP support, call center hours are 9 a.m. – 6 p.m. Monday through Friday. The toll-free phone number is 1-877-996-3727 (1-877-WYO-ERAP). Individuals who are deaf, hard of hearing, blind, and/or speech disabled may reach ERAP through their preferred relay service provider or by dialing 7-1-1.
Learn more about how ERAP pays landlords, broadband and utility companies on behalf of Wyoming households who are unable to pay rent, internet and/or utility payments during the COVID-19 pandemic.
County payment data