• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Wyoming Department of Family Services

  • Home Page
  • About
    • About Us
    • Contact Us & Locations
    • Central Registry
    • Complaint Resolution
    • Data and Reports
    • Eligibility Integrity Unit
    • Parenting Tips
    • Policy Manuals
    • Public Record Requests
    • Stories From the Field
  • I Need to Report
    • Abuse/Neglect/ Exploitation
    • Complaint Resolution
    • Emergency Rental Assistance (ERAP) Suspected Fraud
    • Potential Public Assistance Fraud
    • PREA Reporting at the Wyoming Girls’ School and the Wyoming Boys’ School
  • Assistance Programs
    • Food Assistance
    • Housing, Utilities & Energy Assistance
    • Cash Assistance
    • Child Care Assistance
    • Child Support Services
    • Resources
  • Services
    • Family Services
      • Child Care
      • Child Support
      • Assistance
    • Child & Juvenile Services
      • Foster Care & Training
    • Juvenile Services
    • Elderly & Disabled
  • Providers & Partners
    • Child Care
      • Child Care Stabilization Grants
    • Child Care Background Check Information
    • Community Family Support Forum
    • Substitute Care
      • Notice of Non-Compliance (Findings) and Facility Visits
      • Substitute Care Out of State (Central Registry) Background Checks Forms and Instructions
    • Tribal Relations
    • Wyoming Early Childhood State Advisory Council (ECSAC)
Home   >>   Assistance Programs   >>   Housing, Utilities & Energy Assistance   >>   Wyoming Homeowner Assistance Fund Program (HAF)   >>   Servicer Information for the HAF Program

Servicer Information for the HAF Program

The Wyoming Homeowner Assistance Fund (HAF) Program includes help for homeowners delinquent on mortgage payments who also may need help with past due payments for utilities, property taxes, homeowners insurance, and homeowners association dues. The maximum amount allowed per household is $17,000, which is paid to the servicer on behalf of the homeowner. The grant covers arrears only (no prospective or ongoing payments).


Application Assistance

Please call the HAF Program Call Center at 1-888-996-4237 (WYO-HAFP). Starting on May 2, the center will be open Monday – Friday from 9 AM – 6 PM MT.


Bulletin Updates

April 27, 2022: Subservicers and Private Label Clients

The Wyoming Homeowner Assistance Fund (HAF) Program would like to clarify the process of handling subservicers and private label clients. When an application is received, all data transfer emails will be sent to the servicer listed on the mortgage statement. If the servicer listed on the mortgage statement directs our case managers to another servicer, we will send the application back to the homeowner to verify the correct payment address and to complete a new Third Party Authorization (TPA), if needed. We appreciate your cooperation.



Documents

  • Wyoming Homeowner Assistance Fund Program Plan
  • Mortgage Reinstatement Term Sheet
  • Tax, Utility, HOA & Insurance Assistance Term Sheet
  • Servicer Participation Package

How can servicers prepare?

Servicers can prepare for the HAF Program by enrolling as vendors with the Wyoming State Auditor’s Office. All servicers must be enrolled as a vendor with the State of Wyoming to receive payments on behalf of homeowners. To enroll as a vendor with the State of Wyoming, or to update your existing enrollment information, please visit the Wyoming State Auditor’s vendor webpage at https://sao.wyo.gov/vendors. Complete the required documentation and mail completed documents with original ink signatures to:

DFS Fiscal – General Accounting
Attn: HAF Program
2300 Capitol Avenue, 3rd Floor
Cheyenne WY 82001


FAQs for Servicers

1. Do we need to initiate a Servicer Participation Agreement or Common Data File?

No, Wyoming’s program is not requiring a servicer participation agreement or common data file. A servicer participation agreement will be an option if the servicer would like one in place. Data exchange will be done through a secure email.

All servicers must be enrolled as a vendor with the State of Wyoming to receive payments on behalf of homeowners. To enroll as a vendor with the State of Wyoming, or to update your existing enrollment information, please visit the Wyoming State Auditor’s vendor webpage at https://sao.wyo.gov/vendors. Complete the required documentation and mail completed documents with original ink signatures to:

DFS Fiscal – General Accounting
Attn: HAF Program
2300 Capitol Avenue, 3rd Floor
Cheyenne WY 82001

2. How do servicers apply for the funds?

The federal homeowner assistance fund identifies homeowners as the fund beneficiaries. Homeowners will apply to the program individually and HAF funds will be awarded based on an eligibility determination for that individual homeowner. Funds will then be paid to the servicer on the homeowner’s behalf.

3. Will homeowners and servicers be required to exhaust the loss mitigation waterfall before applying for HAF assistance?

No. Homeowners and servicers are not required to conduct loss mitigation prior to using HAF funds. HAF funds may be used to supplement loss mitigation procedures, if appropriate. Servicers should ensure they are following all applicable federal guidance and regulations to make borrowers aware of the options available to them.

4. How will servicers share data securely with the program?

The HAF Program and servicers will share data securely via the State’s SFTP, the servicer’s SFTP, or secure email. The selected data-sharing method will depend on the servicer’s preference and expected volume of loans. The HAF Program and servicers will share data securely via secure email.

Primary Sidebar

  • Assistance Programs
    • Cash Assistance
      • POWER Work Program
    • Child Care Assistance
    • Child Support Services
    • Food Assistance
      • Cent$ible Nutrition Program
      • Emergency Food and Commodity Assistance
      • Pandemic Electronic Benefit Transfer(P-EBT)
      • Supplemental Nutrition Assistance Program (SNAP)
    • Housing, Utilities & Energy Assistance
      • Emergency Rental Assistance Program (ERAP)
        • About ERAP
        • ERAP information for landlords and utilities
        • Households eligible for ERAP
        • Housing Stability Services for Seniors and Individuals with Disabilities (ERAP)
        • Housing Stability Services for Survivors of Domestic Violence and Human Trafficking (ERAP)
        • Need Legal Assistance? (ERAP)
      • Homeless Services
      • LIEAP, WAP, LIHWAP
      • News
      • Telephone Assistance – Lifeline
      • Upcoming Events
      • Wyoming Homeowners Assistance Fund Program
        • About the HAF Program
        • Homeowner Information for the HAF Program
        • Insurance Providers & Other Vendors Information for the HAF Program
        • Servicer Information for the HAF Program
    • Resources

Footer

Phone: 307-777-7564  /  Toll Free: 800-457-3659
Email: dfs-directorsoffice@wyo.gov
Contact us  /  Wyo.gov
Privacy Policy  /   Non-Discrimination Notice

Copyright © 2023 Wyoming Department of Family Services