Complaint Resolution / Public Record Requests
DFS makes it a priority to resolve client concerns or complaints about benefits, programs and other issues.
Our staff works to conduct legal and other research on state and federal laws governing child welfare, federal benefits and eligibility and on other topics as assigned by the DFS director.
- For Child Protective Services case records information, visit the Child Protective Services web page
- Juvenile Justice Information System requests can be made by visiting the JJIS web page
- Ombudsman: To file a complaint, please contact Clint Hanes, clint.hanes1@wyo.gov, 307-777-6597
- Public Records Requests: Please submit all public record requests to Kelly Douglas using the Public Records Request Form. *Please note, case records for a specific case are not public records and cannot be fulfilled through a public records request.
- Purchase orders and expenditures from 2021 to present are available at Wy Open at this link.
- Press and Media inquiries can be made to kelly.douglas1@wyo.gov, 307-777-6203. See the press release web page for more information.