Resources - Wyoming Department of Family Services

Acronyms used on this page:

APS	Adult Protection Services	LIEAP	Low Income Energy Assistance Program
CSFP	Community Supplemental Food Program	MS	Microsoft™
CSP	Child Support Program	POWER	Personal Opportunities With Employment Responsibilities
DAA	Drug And Alcohol	QB	Quarter Back
DFS	Department of Family Services	QC	Quality Control
E&T	Employment & Training	SAVE	Systematic Alien Verification for Entitlements
EDI	Electronic Document Imaging	SNAP	Supplemental Nutrition Assistance Program
EPICS	Eligibility Payment Information Computer System	SSI	Supplemental Security Income
ES	Economic Security	STEPS	Statewide Team Eligibility Processing System
GA	General Assistance	TANF	Temporary Assistance for Needy Families
GLA	Group Living Arrangements	TEFAP	The Emergency Food Assistance Program
IIM	Individual Indian Monies	US	United States
JAS	Jobs Automated System	WY	Wyoming

**Acronyms should not be used in narratives.

Resources – Benefit Specialists

Process and Procedure

Economic Security Tools & Training – Google Drive – This is where all the below information is housed.
- Steps Handbook – Step-by-step instructions for the procedure in Current™
- Tool Shed
  - Civil Rights Complaints
  - Email Worker Resources
    - Email Process
    - Email Worker Training Guide
    - Email Workgroup Agenda
  - Interview Toolkit
    - Childcare Interview Toolkit
    - DFS Interview Toolkit
  - One and Done Quick Reference Card
  - Phone Worker Resources
    - Phone Worker Cheat Sheet
  - Quarterback Resources
    - Current Admin Guide
    - ES & CSP Staff, POWER Group Emails
    - How to convert Google Sheet to MS Excel for Current File Import
    - Mission Assignments by Office for QB’s
    - Quarterback Instructions / Tips and tricks
    - Quick Guide to Setting up Planning Rights in Current
    - User Profiles – Initial Staffing Plan
    - WY_CurrentFileUpload
  - Resources Lists
    - Outcomes & Resources Guide
    - Community Resources List
    - Statewide Business Contacts for Benefit Specialists
    - Statewide Childcare Provider List
  - Scripts
    - Rights & Responsibilities
    - Child Care Rights and Responsibilities
    - DFS013 Consolidated Work Notice Oral Script
    - Medical Deductions Interview Guide
    - Recorded Version of Rights & Responsibilities Script
    - Self Employment Script
  - Supervisor Resources
    - Case Review Checklist
      - STEPS Case Review Checklist
    - Current Reconciliation Desk Guide
    - Current Supervisor Guide
    - Current User Guide
  - Verification Desk Guide
    - DFS Verification Desk Guide
  - Cold Calling Guide
  - Online EPICS/JAS User Guide
  - Updated CalcSheetFFY24
- Training Room
  - Current Training Videos
    - Intro
    - Worker Dashboard
    - Get Next Case
    - Add Case
    - Waiting Case
    - Search Case
  - Electronic Document Imaging (EDI)
    - Generating Task Data EDI
  - EPICS/JAS User Guide
    - Online EPICS/JAS User Guide
  - Front-Desk Resources
    - EPICS Training
      - Caseload Reference Sheet
      - How to Search and Register a Recertification
      - New Application Registration
    - Desk Triage Desk Guide
    - Application Intake Quick Guide
    - Clerical Sandbox Training 8.30.23
    - Client Education (Application)
    - Client Education (Verification)
    - Copy of Generating Task Data EDI
    - Expedite Screening Desk Reference
    - Expedite Screening Desk Reference (01/25)
    - Front Desk Procedures Guide
    - Front Desk Sandbox Training 8.31.23
    - Front Desk Scripts and Access Points Glossary
    - Generating Tasks in EDI
    - Logging into Current for the First Time.WY DFS
    - Steady IQ_Applicant 1-pager
    - Triage_Training 1.6.25
  - Phones and Call Center Resources
    - 2020-03-18: Extension to Cellular Instructions
    - Call Center Agent Procedures
    - Copy of 9608 Users Guide
    - DFS POWER_SNAP Phone Scripts
    - Extension to Cellular (EC500) and Call Centers
    - Phone Worker Quick Guide (doc and PDF)
  - Current Outcomes Desk Guide_12.5.23
  - Logging into Current for the First Time.WY DFS
  - STEPS Procedures
  - WY_OverviewandPrinciples.Final Draft

Resources Lists

ES & CSP Staff, POWER Group Emails
- ES (benefits worker) List by Sup
- DWS POWER Email Groups
- Child Support Email
- ES County Office Directory (DFS field offices)
- CSP List by Sups
Community Resource List
- Holiday Resources
- Summer Feeding Sites
- TEFAP Agencies (The Emergency Food Assistance Program)
- CSFP Locations
- Mobile Food Pantries
- Employment & Training
- Each county – list of resources (food banks, housing, substance abuse help, healthcare…)
Statewide Business Contacts for Benefits Specialist
- Contact Map (Supervisors)
- Clerical Contacts
- APS Referrals (Adult Protection Services)
- DWS POWER Email Groups
- Give a Day / Burial / Dental
- Govt Agencies
- Property Tax Websites
- US Tribal Contacts (per cap/IIM)
- Homeless Shelters/Halfway Houses
- Qualified Organizations for Payee Fee Deduct from SSI
- DAA **coming soon**
- GLA **coming soon**
- Each county – list of contacts (Business contacts)
  - Both Tribes have a tab
Wind River Tribal Reports – Google Drive
- Commodities – Eastern Shoshone Food Distribution Program
- Commodities – Northern Arapaho Food Distribution Program
- GA – Eastern Shoshone Tribe (General Assistance – Cash assistance w/o dependents)
- GA – Northern Arapaho Tribe (General Assistance – Cash assistance w/o dependents)
- Shoshone Welfare Payment
- TANF – Eastern Shoshone Tribe
- TANF – Northern Arapaho Tribe
- Wind River Indian Reservation Tribal Programs
LIEAP Interface
SNAP/TANF Email Bank

Training

SNAP/POWER Policy Training Drive
- Child Support Pass Through
- Comprehensive POWER Training Meet Recordings
- Eligibility & Integrity Unit
- Hit The Mark
- Interviewing Techniques and Scripts
- Narratives
- Other Programs
- POWER Training
- SAVE Interface
- SNAP Training
- SNAP/POWER Email Bank
- Tribal Funds and Programs
- SNAP/POWER Policy Training Drive Table of Contents

Resources – Benefit Eligibility Supervisors

Supervisor Resource Google Drive
- Fair Hearing:
  - Administrative Hearing Process (05/25)
  - Request Form
  - Withdrawal of Request Form
- Client Complaints
  - Client Complaint Procedure.doc
  - Complaint Log Form
- Civil Rights Complaints
  - Training
  - Procedure Guide
  - Civil Rights Complaint Form
- E&T Referral Form
  - Google Referral Form
- Policy Questions
  - Policy Questions Google Form
  - Policy Questions – Response Sheet
- Error Meetings
  - QC Error Meeting Google Folder
  - Error Assignment Sheet

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