Resources – Benefit Specialists
Current™
- Economic Security Tools & Training – Google Drive – This is where all the below information is housed.
- Steps Handbook – Step-by-step instructions for the procedure in Current™
- Tool Shed
- Civil Rights Complaints
- Email Worker Resources
- Email Process
- Email Worker Training Guide
- Email Workgroup Agenda
- Interview Toolkit
- Childcare Interview Toolkit
- DFS Interview Toolkit
- One and Done Quick Reference Card
- Phone Worker Resources
- Phone Worker Cheat Sheet
- Quarterback Resources
- Current Admin Guide
- ES & CSP Staff, POWER Group Emails
- How to convert Google Sheet to MS Excel for Current File Import
- Mission Assignments by Office for QB’s
- Quarterback Instructions / Tips and tricks
- Quick Guide to Setting up Planning Rights in Current
- User Profiles – Initial Staffing Plan
- WY_CurrentFileUpload
- Resources Lists
- Outcomes & Resources Guide
- Community Resources List
- Statewide Business Contacts for Benefit Specialists
- Statewide Childcare Provider List
- Scripts
- Rights & Responsibilities
- Child Care Rights and Responsibilities
- DFS013 Consolidated Work Notice Oral Script
- Medical Deductions Interview Guide
- Recorded Version of Rights & Responsibilities Script
- Self Employment Script
- Supervisor Resources
- Case Review Checklist
- STEPS Case Review Checklist
- Current Reconciliation Desk Guide
- Current Supervisor Guide
- Current User Guide
- Case Review Checklist
- Verification Desk Guide
- DFS Verification Desk Guide
- Cold Calling Guide
- Online EPICS/JAS User Guide
- Updated CalcSheetFFY24
- Training Room
- Current Training Videos
- Intro
- Worker Dashboard
- Get Next Case
- Add Case
- Waiting Case
- Search Case
- Electronic Document Imaging (EDI)
- Generating Task Data EDI
- EPICS/JAS User Guide
- Online EPICS/JAS User Guide
- Front-Desk Resources
- EPICS Training
- Caseload Reference Sheet
- How to Search and Register a Recertification
- New Application Registration
- Desk Triage Desk Guide
- Application Intake Quick Guide
- Clerical Sandbox Training 8.30.23
- Client Education (Application)
- Client Education (Verification)
- Copy of Generating Task Data EDI
- Expedite Screening Desk Reference
- Expedite Screening Desk Reference (01/25)
- Front Desk Procedures Guide
- Front Desk Sandbox Training 8.31.23
- Front Desk Scripts and Access Points Glossary
- Generating Tasks in EDI
- Logging into Current for the First Time.WY DFS
- Steady IQ_Applicant 1-pager
- Triage_Training 1.6.25
- EPICS Training
- Phones and Call Center Resources
- 2020-03-18: Extension to Cellular Instructions
- Call Center Agent Procedures
- Copy of 9608 Users Guide
- DFS POWER_SNAP Phone Scripts
- Extension to Cellular (EC500) and Call Centers
- Phone Worker Quick Guide (doc and PDF)
- Planning Training
- Current Admin Guide v1.4
- Current User Guide v2.5
- WY_PPlanning_PowerPoint_09.2023
- Reports Training
- Reports (in current) training-20230925_070742
- Reports_PowerPoint_Wyoming_09.2023
- Sandbox Training
- Child Care Worker Sandbox Training 8.29.23
- Clerical Sandbox Training 8.30.23
- Clerical Sandbox Training 8.31.23
- SNAP_POWER Worker Sandbox 8.29.23
- SNAP_POWER Worker Sandbox Training 8.28.23
- SNAP_POWER Worker Sandbox Training 8.30.23
- Supervisors Management 101 Training
- Current Outcomes Desk Guide_12.5.23
- Logging into Current for the First Time.WY DFS
- STEPS Procedures
- WY_OverviewandPrinciples.Final Draft
- Current Training Videos
Resources Lists
- ES & CSP Staff, POWER Group Emails
- ES (benefits worker) List by Sup
- DWS POWER Email Groups
- Child Support Email
- ES County Office Directory (DFS field offices)
- CSP List by Sups
- Community Resource List
- Holiday Resources
- Summer Feeding Sites
- TEFAP Agencies (The Emergency Food Assistance Program)
- CSFP Locations
- Mobile Food Pantries
- Employment & Training
- Each county – list of resources (food banks, housing, substance abuse help, healthcare…)
- Statewide Business Contacts for Benefits Specialist
- Contact Map (Supervisors)
- Clerical Contacts
- APS Referrals (Adult Protection Services)
- DWS POWER Email Groups
- Give a Day / Burial / Dental
- Govt Agencies
- Social Service Supervisors for Wyoming
- Property Tax Websites
- US Tribal Contacts (per cap/IIM)
- Homeless Shelters/Halfway Houses
- Qualified Organizations for Payee Fee Deduct from SSI
- DAA **coming soon**
- GLA **coming soon**
- Each county – list of contacts (Business contacts)
- Both Tribes have a tab
- Training Programs
- Sheet 1
- Sheet 4
- Workers
- Sheet 17
- Wind River Tribal Reports – Google Drive
- Commodities – Eastern Shoshone Food Distribution Program
- Commodities – Northern Arapaho Food Distribution Program
- GA – Eastern Shoshone Tribe (General Assistance – Cash assistance w/o dependents)
- GA – Northern Arapaho Tribe (General Assistance – Cash assistance w/o dependents)
- Shoshone Welfare Payment
- TANF – Eastern Shoshone Tribe
- TANF – Northern Arapaho Tribe
- Wind River Indian Reservation Tribal Programs
- LIEAP Interface
Training
- SNAP/POWER Policy Training Dive
- Child Support Pass Through
- Comprehensive POWER Training Meet Recordings
- Eligibility & Integrity Unit
- Hit The Mark
- Interviewing Techniques and Scripts
- Narratives
- Other Programs
- POWER Training
- SAVE Interface
- SNAP Training
- SNAP/POWER Email Bank
- Tribal Funds and Programs
- SNAP/POWER Policy Training Drive Table of Contents
Resources – Benefit Eligibility Supervisors
- Supervisor Resources List
- Fair Hearing:
- Administrative Hearing Process (05/25)
- Request Form
- Withdrawal of Request Form
- Client Complaints
- Complaint Log Form
- Civil Rights Complaints
- Training
- Procedure Guide
- Civil Rights Complaint Form
- E&T Referral Form
- Google Referral Form
- Policy Questions
- Policy Questions Google Form
- Policy Questions – Response Sheet
- Error Meetings
- QC Error Meeting Google Folder
- Error Assignment Sheet
- Fair Hearing: