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Home   >>   Assistance Programs   >>   Housing, Utilities & Energy Assistance   >>   Low Income Energy Assistance Program (LIEAP)

Low Income Energy Assistance Program (LIEAP)

LIEAP banner

The Wyoming Low Energy Assistance Program (LIEAP) is no longer accepting applications for the 2024- 2025 heating season. The program will open for 2025-2026 season in early fall 2025. LIEAP is a federally funded program that helps eligible, hard-working Wyoming families, seniors and individuals pay a portion of their winter home heating costs. 

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Resources

  • Prepare for the Online Application: Download the LIEAP Application Guide (PDF). Please note that the application is only available online this year.
  • Learn about LIEAP: Download About LIEAP handout (PDF)
  • Read the Registration Guide and Troubleshooting Tips: Download LIEAP Registration Guide (PDF)

About LIEAP

If your income is up to 60% of the state median income level, you may qualify for heating assistance through LIEAP. The amount of the energy assistance benefit varies depending on a variety of factors, including the primary heating fuel costs and income. The energy assistance benefit is paid directly to the household energy supplier. In most cases, if you are approved for LIEAP, payments are made directly to your primary heating fuel vendor and a notice will be sent to you informing you of the benefit amount. Other benefits provided by LIEAP include repair or replacement of a home’s primary heating system, such as a furnace or wood-burning stove. 


LIEAP Dashboard

LIEAP dashboard

Program Information

WHAT SERVICES ARE AVAILABLE?

SEASONAL HEATING ASSISTANCE

LIEAP provides monthly bill payment assistance towards the fuel your heat system uses to heat the home, not the power source needed to operate the furnace.

  • Application Period: Oct. 1, 2024 through March 31, 2025
  • How Much: LIEAP may not pay your entire energy costs for the year, the season, or even the month. The highest benefits go to those households that have the highest home energy costs or needs, taking into account income and family size.
  • Payments: Made directly to fuel vendors. Bills for unregulated fuels (propane, pellets, wood, heating oil, and coal) are eligible for payment beginning Oct. 1, 2024. Bills for regulated heating sources (natural gas and electricity) are eligible for payment beginning Nov. 1, 2024.
  • Benefits Available: Through May 31, 2025 or until the recipient’s benefit amount is exhausted, whichever happens first.

CRISIS INTERVENTION & PREVENTION ASSISTANCE

LIEAP is able to respond to emergencies and act proactively to avoid serious problems. Crisis assistance includes utility deposits, disconnect/shutoff notices,broken heating systems, propane tank sets, and tank fills.

  • Application Period: Oct. 1, 2024 through March 31, 2025. If assistance is needed after applying, you must call the LIEAP office to make a request. 
  • How Much: Once approved for LIEAP seasonal benefits, you are also eligible for an additional, one-time benefit for a heating-related circumstance that may arise. 
  • Payments: Made directly to vendors. Heat loss emergencies are addressed within 18 business hours of application. 
  • Benefits Available: Crisis assistance is available through April 15, 2025, unless extended due to continued severe weather or increased fuel prices.

WEATHERIZATION ASSISTANCE PROGRAM (WAP)

WAP helps households save money on home heating costs by improving energy efficiency through home improvements. Weatherizing homes often means adding more insulation, sealing leaks around doors and windows, and making basic health and safety checks. Proper weatherization can help you to save 5-25% on home heating bills. Click here for more information on the Wyoming Weatherization Assistance Program.

  • Application Period: Accepted year-round. Approved LIEAP applicants are automatically considered for WAP. A notice of approval doesn’t guarantee a household will receive WAP assistance that year, as services are based on a priority point system.
  • How much: Home energy improvements are provided at no cost to eligible applicants.
  • Payments: Made directly to vendors.
  • Benefits Available: A home may only be re-weatherized if 15 years have passed since the completion of the original services.
WHO IS ELIGIBLE?

Wyoming residents with income up to 60% of the state median income level are eligible. See the table below. Priority is given to households with elderly (60+), disabled, or with children 5 and under. Benefits are available to homeowners and renters, including if you live in an RV/camper that is permanently parked.

HOW CAN I APPLY?

LIEAP and the Weatherization Assistance Program use a joint application.

  • For winter heating bill assistance: Applications for winter heating bill assistance are accepted online only from October 1 ‑ March 31. The application deadline for assistance with utility bills closes on March 31, 2025. A new application is required each heating season. If you are eligible, benefit payments typically go out starting Nov. 1.
  • For weatherization assistance: Applications for weatherization assistance are accepted online only - year round. If you have been approved for LIEAP, you are automatically considered for WAP. If you don’t want to apply to LIEAP but are interested in WAP, please fill out the LIEAP application but only check the WAP box.
WHAT DO I NEED TO APPLY?

LIEAP APPLICATION CHECKLIST

  • CONTACT INFORMATION: Name and email. Your email will be used to access your application and to receive information from the program.
  • PROOF OF IDENTIFICATION:  Verification of identity for all household members. Ex. Driver’s license, birth certificate, Military ID, passport, state issued ID, etc.
  • INCOME: Household income information. You will be required to upload proof of income for each household member.
  • UTILITY BILLS: A copy of your most recent main heating bill and electric bill. The bill/statement(s)  must show the service address, account number, and name.
  • RENTAL VERIFICATION: Rental Verification Form.

Depending upon your situation, you may be asked to provide these documents:

  • Employer Statement
  • Work registration
  • Rental Verification
  • Self declaration of zero Income
  • Statement of Incapacity
  • Self Declaration of Permanently Parked Traditional Dwelling
  • Authorized Representative Release Form
WHERE CAN I FIND APPLICATION ASSISTANCE?

For customer support, please use one of the three options below:

  • Phone: (800) 246-4221
  • Email: lieapinfo@wyo.gov
  • In-person: Visit the Align Team in Cheyenne, or your local DFS Office for assistance.
  • Prepare for the Online Application: Download the LIEAP Application Guide (PDF). Please note that the application is only available online this year.

Frequently Asked Questions

1. How and when can I apply for LIEAP?

Applications are accepted from October 1, 2024 through March 31, 2025 for seasonal LIEAP benefits.  Weatherization applications are accepted year round. Applications are only being accepted online this year. Click here to access the application portal

If you are housebound due to a disability or illness and do not have a computer to submit your application online, call 800-246-4221 and someone will assist you to ensure that you can apply for LIEAP.

2. How long will it take to process my LIEAP application?

It is essential that you complete the entire application and answer all questions as well as attach all requested information. If you fail to do this, your application will be delayed because LIEAP will have to send you a letter(s) to request this information which typically causes delays in case processing times. Non-emergency applications are processed within 45 days.

3. How do I check on the status of my application?

Please log into the application portal to view the status of your application.  If you still have questions, please contact 1-800-246-4221.

4. Is the LIEAP assistance amount sent directly to me?

Payments are sent directly to your utility vendor. You will receive notification indicating your LIEAP seasonal benefit amount and where your benefit is being sent.

5. How often can I receive assistance from LIEAP?

LIEAP will pay your primary heating source monthly until your entire seasonal benefit is exhausted, or through May 2025, whichever is sooner. The season runs from Nov. 1 to May 30. Please plan accordingly.

6. How much money will I receive?

The energy assistance benefit varies depending on a variety of factors, including the primary heating costs of your home, total household income, the amount of the LEAP Program funding and applications received. LIEAP pays the highest benefits to those with the highest primary heating fuel costs.

7. If I rent or live in subsidized housing, can I receive LIEAP assistance?

If you are responsible for paying your heating bills, whether you pay directly to the fuel supplier or to your landlord, you may be eligible for LIEAP.

8. I live in an RV/camper. Am I still eligible for LIEAP?

If you provide verification that the RV or camper is permanently parked, submit the completed Self Declaration of Permanently Parked Non-Traditional Dwelling form and meet the other LIEAP eligibility criteria, you may be eligible for LIEAP.

9. What will LIEAP pay for - heating bills, furnace repairs and utility shutoffs?

LIEAP will pay for:

  • Portion of your winter heating bill: LIEAP is not meant to pay for all of your energy costs for the year, the season, or even the month. In Wyoming, your LIEAP seasonal benefit is only applied to your main heat source during the winter months. For example, if your main heat source is natural gas, your LIEAP benefit will help with your gas bill but not your electric bill. The highest benefits go to those households that have the highest home energy costs or needs, taking into account income and family size.
  • Fix your furnace: If you own your home and you suffer a heat loss emergency due to a broken furnace, yes. Call 800-246-4221 and report that you have no heat due to a broken furnace. If you are a renter, contact your landlord for furnace related issues.
  • Utility shutoffs: LIEAP funds can be used to assist with energy related special situations, such as a heat loss emergency due to a utility shutoff.

LIEAP will not pay for:

  • Disconnect / reconnect fees
  • Collection charges
  • Penalty/Late payment fees
  • Revolving accounts
  • Appliance protection plans
  • Winter protection fees
  • Utility payment plans
  • Repairs on equipment
  • Security or yard lights
  • NSF check fees
  • Pump motor charges
  • Garage building lights
  • Extension or line charges
10. I applied for LIEAP but was told that I missed the application deadline. What can I do?

Call the Wyoming 211 referral service. Simply dial 211 and explain your situation.

11. Who do I talk to if I have a complaint about LIEAP?

First, call 800-246-4221 and ask to speak with a supervisor. If you feel the issue is not resolved, it will be escalated to the State Program Manager.

Additional actions are available to you and can be found on the Applicant’s Rights and Responsibilities section of the LIEAP application. Customer service is of high priority for Wyoming LIEAP and your feedback is always welcome.

12. Who do I talk to if I have a complaint about my utility?

If your utility is regulated (natural gas or electric), you may contact the Public Service Commission at 307-777-7427 or by clicking here.   

If your utility is unregulated (propane, heating oil, coal, wood), we recommend that you first address your complaint to someone in an authority role at the utility company. If you are unable to resolve the issue, call 800-246-4221 for assistance. It is important to understand that LIEAP does not have authority over fuel suppliers beyond LIEAP-specific requirements; however, we may be able to advocate on your behalf or refer you to another supplier

13. What should I do if I think there is a mistake on my eligibility determination or benefit amount?

The appeal process is available to you and can be found on the Applicant’s Rights and Responsibilities section of the LIEAP application. You must request a review writing within ten days of receiving your LIEAP notice. Written requests can be emailed to lieapinfo@wyo.gov. Be sure you do so within the required time frame.

You may also mail your request for review to LIEAP, PO Box 827, Cheyenne, Wyoming 82003.  

Tina Packard is the Wyoming LIEAP Program Manager.  She can be reached at 307-473-3984 or kristina.packard1@wyo.gov

14. Can I transfer my LIEAP benefit if I move during the season?

In most cases, LIEAP benefits are transferable, however you must contact the LIEAP office to do so.  Call 800-246-4221 for assistance.

15. Who should I call if I have a weatherization question or concern?

Two nonprofits provide weatherization services for WAP.

  • Council of Community Services provides weatherization to Campbell, Crook, Johnson, Sheridan and Weston counties. The main office number is 307-686-2730.
  • Wyoming Weatherization Services provides weatherization to the remaining 18 counties. The main office number is 307-347-2200.

Please contact the Weatherization office closest to your location. It is important to understand that most of the Weatherization offices do not have office personnel and the crews are typically out at weatherization job sites. You may leave a message and request a call back.

16. What if I am unable to travel to the nearest Department of Workforce Services (DWS) office to complete the verification of workforce registration?

DWS offices have a process in place to assist you by phone if you are unable to travel. Call your DWS office and they will assist you and can communicate your workforce registration verification to your local DFS office or to the LIEAP office at lieapinfo@wyo.gov.

17. What should I do if I receive a shutoff notice from my utility?

If you receive a shutoff notice prior to submitting your application, submit a copy of the shutoff notice with your application and mark the appropriate box on the application. If you receive a shutoff notice after you have submitted your application, call 800-246-4221 and report that you have received a shutoff notice.

You will also need to submit a copy of the shutoff notice to the LIEAP office to receive special situation services. Requests for special situation services for energy related emergencies are expedited.

18. I can’t find a wood vendor. What should I do?

Call 800-246-4221 to inquire about registered wood vendors in your area. You may also call the 211 referral service.

19. My fuel vendor is not active with LIEAP. What should I do?

Ask your fuel vendor if they are interested in being a LIEAP vendor. If they are willing to register, have the fuel vendor contact the LIEAP office at lieapvendorinfo@wyo.gov or by calling 800-246-4221. If your fuel vendor does not want to be a LIEAP vendor, call 800-246-4221 to inquire about other registered vendors in your area.

20. What are the dangers of being unable to adequately and safely heat my home?

Adequate home heating is a necessity of life. If you can’t heat your home properly, you may put your family at risk for health and safety problems. The elderly, disabled, and young children often feel a bigger impact from even small changes to indoor temperature.

21. Is it safe to use my cook stove to help heat my home?

No. You should never use your cook stove to heat your home. Call LIEAP at 800-246-4221 and let us help you safely resolve your heat related issues.


More Information About Wyoming LIEAP

LIEAP is funded through a federal block grant program by the U.S. Department of Health and Human Services and administered by the Wyoming Department of Family Services.

  • 2024-2025 Wyoming State LIEAP Plan
  • HHS LIEAP Home Page
  • Report potential fraud

This website is supported by Grant Number 2501WYLIEA from the Low Income Home Energy Assistance Program within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the Low Income Home Energy Assistance Program.

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